Communication skills - CPD accredited

Product type
Level
Logo Biz Training Solutions (part of The National Training Academy)

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Description

We all communicate every day, but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch, tone and body language are just a few of the factors you need to consider in addition to the words spoken.

Whether it is at work or at home everyone can all improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life.

Online assessment included.

Lesson 1: Different forms of communication

Lesson 2: The importance of effective communication

Lesson 3: Know how to actively listen

Lesson 4: Monitoring communication skills

This communication skills cour…

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Frequently asked questions

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We all communicate every day, but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch, tone and body language are just a few of the factors you need to consider in addition to the words spoken.

Whether it is at work or at home everyone can all improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life.

Online assessment included.

Lesson 1: Different forms of communication

Lesson 2: The importance of effective communication

Lesson 3: Know how to actively listen

Lesson 4: Monitoring communication skills

This communication skills course focuses on

  • Different forms of communication.
  • Barriers to communicating
  • How to actively listen
  • The importance of effective communication
  • How to monitor and improve your communication skills.

Course duration: 12 months unlimited access to course materials

Place of study: On line distance learning course – learn anywhere, fully mobile – internet access required

Support: Course trainer available to answer queries by email or our social media channels

Average time to complete: 2 hours

Assessment: Mini assessments at the end of each lesson, pass rate of 75% required

Certificate: Self print CPD certified certificate

Recognition: CPD certified by the CPD certification service

Summary

The training is accessed through a web browser, there will be a learner file which you can download and complete as you progress through the course. If you need tutor support you can click on the envelope icon (on the course) and email your question to the tutor.

How it works

The key topics for this course have been broken down into lessons, each lesson dealing with a specific area of the overall subject. Each one has clearly set learning outcomes and assessment criteria.

You can progress through the course at your own pace. If you need to leave the course, it will remember where you left off, so when you return there is no need to repeat steps. We often include external links, videos, webpages, downloads, which provide excellent resource files.

At the end of each lesson is a knowledge checkpoint, you will need to achieve more than 75% to pass the lesson, which then unlocks the following lesson. Upon completion of the final lesson your CPD certificate will be unlocked. You can save this as a PDF to your computer or simply print it off.

When

The course is self-paced so you decide at what pace the training goes. You will have 12 months access to the course and can revisit it as many times as you need.

CPD

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.