Communicate Effectively

Overview

The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications in both the written and spoken form.
The workshop will develop fundamental communication skills by introducing a range of tools that help you to build relationships, deal with conflict, and influence others. You will also learn how to listen effectively and use questioning techniques to take the pressure out of challenging conversations.

Who will this course benefit?

This course is for all levels and is ideal for anyone who wishes to enhance their communications skills.

By the end of the course you will be able to:

• explain in detail the process of communication
• demonstrate key rapport building skills
• utilise active listening skills
• promote advanced questioning techniques
• demonstrate advanced communications through the use of Transactional Analysis
• understand and employ Emotional Intelligence strategies
• manage key relationships in line with the Strength Deployment Inventory
• learn how to better manage conflict situations
• increase levels of assertion in both the spoken word and the written form
• demonstrate practical communications skills for organisational success.

What will the course cover

• The six stage communications process.
• Communicating with 'Self'.
• Non verbal communications.
• The art of rapport building.
• Push and pull listening.
• Powerful questioning techniques.
• Transparency in communication.
• Transactional Analysis.
• Emotional Intelligence.
• SDI (Strength Development Inventory).
• Better business writing skills.
• Levels of assertion.
• The relationship of thoughts, feelings and behaviours.
• The impact of telephone conversations.
• Conducting meetings and briefings.
• Practical communication tools.

Related training courses

• Assert Yourself and Build Confidence
• Business Writing
• Influencing Skills