Assert Yourself and Build Confidence

Overview

Each time we hold back and regret it or blow up and feel guilty we lose an opportunity to forge a productive working relationship. Our success and enjoyment in the workplace is directly related to ourability to assert ourselves in an appropriate way.

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to make requests assertively, say 'no' to unreasonable demands and proactively address issues before they become a problem.

At the end of this course, you will leave with a personal action plan identifying the changes you need to make and the skills you need to practise in order to improve the way you communicate.

At the end of this course, you will leave with a personal action plan identifying the changes you need to make and the skills you need to practise in order to improve the way you communicate.

Who will the course benefit?

You'll benefit from this course if you want to improve your effectiveness by putting your opinions and ideas forward with confidence and conviction.

By the end of the course you will be able to:

• distinguish between assertive, aggressive and submissive behaviour
• explain the importance of asserting your rights whilst balancing your responsibilities
• practise how to be assertive in groups and put forward your ideas confidently
• utilise the different styles of assertion and when they work best
• ensure your message is clear and understood by adopting communication strategies
• understand how to use the right questions to get the answers you need
• make requests assertively and say 'no' without feeling guilty.

What will the course cover

• The building blocks to self-confidence and self belief.
• Recognising your level of assertiveness.
• The fundamentals of behaving assertively.
• Experiences of assertive, aggressive and submissive behaviour.
• Balancing your rights and responsibilities.
• Tackle the barriers to assertive communication.
• The assertiveness model that works.
• Handling negative feelings.
• The relationship between thoughts, feelings and behaviours.
• How to say 'no' in three easy steps.
• Giving and receiving criticism and praise in a constructive manner.

Related training courses

• Influencing Skills
• Manage Conflict and Difficult Situations