ITSM - ITIL Service Design

Overview:

The ITIL Service Design course is one of the courses in a ten level course series and is a part of the ITIL Intermediate Certificate curriculum. This is a prep level course which helps learners gain the skills required to work with service design processes. The course enables students to acquire the knowledge and insight needed to pass the certification exam. The core objective of the course is to use service design to satisfy business objectives which are reliable, resilient and secure.

The ITIL Service Design course covers key concepts, processes, methods and policies related to the service design phase. Additionally, learners will identify practical ways to apply their knowledge in real-world challenges.

The ITIL Service Design course will give learners good working knowledge of design coordination, along with service level, service catalog, IT service continuity, supplier management and information security. The Service Design level is worth 3 credits and will help learners progress to the next level of the ITIL scheme. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Service Design course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Gain an understanding of the concepts and principles of service design processes.
• Learn to measure service design processes.
• Gain an understanding of sub-processes, methods, activities and functions used in service design process.
• Understand challenges and risks related to service design.
• Learn the roles and responsibilities of service design to achieve operational excellence.

Course Curriculum

• Module 01: Course Introduction – VO
• Module 02: Service Design
• Module 03: Service Design Activities
• Module 04: Service Design Processes
• Module 05: Technology, Organization, and Implementation – VO

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

• The course is aimed at IT management personnel.
• IT Operations Managers.
• Professionals working on ITIL processes.
• Technical decision makers.

Method of Assessment

At the end of the ITIL Service Design course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper within 90 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Service Design.

Entry Requirements

• The course requires that learners possess the ITIL Foundation course or Foundation Certificate.
• 2-4 years of experience is also recommended

Awarding Body

The certificate will be awarded by ITIL. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Service Design you will be qualified to work in the following positions. The ITIL Service Design qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

• IT Architect – £57,806 per annum
• IT Security Manager – £51,234 per annum
• Systems Architect – £50,210 per annum
• Systems Engineer – £29,154 per annum
• Developer – £30,651 per annum
• IT Project Manager – £42,549 per annum

 Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)