ITSM - ITIL Orientation

Overview:

The ITIL Orientation course is a basic course designed for IT professionals to understand the IT infrastructure library related to business and IT, improve IT service quality, control costs and balance resource allocations. The course offers first-hand knowledge to individuals on the benefits of ITIL.  The course highlights principles of IT service management. It is a course for beginners who want to expand their knowledge in information technology and take a step in the field of service management.

The ITIL Orientation course gives individuals a basic understanding of ITIL framework. The course will help learners develop their skills and knowledge aligned to future innovations in IT service management.

The ITIL Orientation course will give learners who want to benefit in IT service management a better understanding of the core principles and guidelines. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Orientation course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Learn the key concepts and principles of IT service management.
• Define the roles and activities involved within service lifecycle.
• Understand the overall life cycle to the service management process.
• Learn the benefits of implementing ITIL in an organisation.
• Learn the basic concepts related to the service lifecycle.
• Understand the relationships between each component in the service lifecycle.

Course Curriculum

• ITIL – Orientation (Rev. 1.6) – ITIL’s Lifecycle Approach to IT Service Management

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

• The course is aimed at IT consultants.
• Managers and Team Leaders.
• Senior technical staff
• IT Architects and IT Planners.
• IT Audit Managers and IT Security Managers.
• Individuals seeking ITIL Expert certificate in IT Service Management.

Method of Assessment

At the end of the ITIL Orientation course you will be required to take a multiple choice question assessment test comprising of 40 questions within 60 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 65%, closed book.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Orientation.

Entry Requirements

• The course requires no formal pre-requisites.
• Familiarity with IT-related work is recommended.

Awarding Body

The certificate will be awarded by ITIL. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Orientation you will be qualified to work in the following positions. The ITIL Orientation qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

• IT Manager – £38,366 per annum
• Systems Architect – £50,210 per annum
• IT Consultant – £38,976 per annum
• IT Architect – £57,806 per annum
• Business Analyst – £35,543 per annum
• IT Project Manager – £42,549
• IT Team Leader – £35,044 per annum

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)