NCFE Team Leading Knowledge Level 2 Certificate

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Level
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Description

Module 1: Preparing to Lead the Team

Understand the key leadership roles
Understand the benefits of working with colleagues
Understand the team leader’s role in health, safety and security
Understand the team leader’s role in procuring resources
Understand the team leader’s role in customer service • Understand how information is managed 

Module 2: Support Development of Self and Team Members

Understand the performance requirements of the team leader’s role
Understand how to measure progress against agreed personal objectives
Understand how to communicate the team’s purpose and objectives to team members
Understand how to support team members
Understand how to monitor the team’s progress against …

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Didn't find what you were looking for? See also: Team Leading & Leadership, Business Management, Leadership, Team Building, and Personnel Management.

Module 1: Preparing to Lead the Team

Understand the key leadership roles
Understand the benefits of working with colleagues
Understand the team leader’s role in health, safety and security
Understand the team leader’s role in procuring resources
Understand the team leader’s role in customer service • Understand how information is managed 

Module 2: Support Development of Self and Team Members

Understand the performance requirements of the team leader’s role
Understand how to measure progress against agreed personal objectives
Understand how to communicate the team’s purpose and objectives to team members
Understand how to support team members
Understand how to monitor the team’s progress against agreed objectives

Module 3: Communication and the Team Leader

Understand the importance of effective communication •
Understand the importance of effective communication with the team and colleagues
Understand how to present information to a team • Understand how to give clear instructions
Understand how to take part in a meeting. 

Module 4: Equality, Diversity and the Team Leader

Understand the support disabled team members or colleagues require
Understand how the team leader can support ethnic diversity
Understand how the team leader can support minority groups
Understand how the team leader can promote minority groups.

Module 5: Motivating the Team

Understand motivational theory

Understand the use of delegation as a motivational tool

Understand the importance of development activities in motivation

Understand the importance of individual and team recognition in motivation

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.