NCFE Team Leading Knowledge Level 2 Certificate
Description
Module 1: Preparing to Lead the Team
Understand the key leadership roles
Understand the benefits of working with colleagues
Understand the team leader’s role in health, safety and security
Understand the team leader’s role in procuring resources
Understand the team leader’s role in customer service • Understand how information is managed
Module 2: Support Development of Self and Team Members
Understand the performance requirements of the team leader’s role
Understand how to measure progress against agreed personal objectives
Understand how to communicate the team’s purpose and objectives to team members
Understand how to support team members
Understand how to monitor the team’s progress against …
Frequently asked questions
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Module 1: Preparing to Lead the Team
Understand the key leadership roles
Understand the benefits of working with colleagues
Understand the team leader’s role in health, safety and
security
Understand the team leader’s role in procuring resources
Understand the team leader’s role in customer service • Understand
how information is managed
Module 2: Support Development of Self and Team Members
Understand the performance requirements of the team leader’s
role
Understand how to measure progress against agreed personal
objectives
Understand how to communicate the team’s purpose and objectives to
team members
Understand how to support team members
Understand how to monitor the team’s progress against agreed
objectives
Module 3: Communication and the Team Leader
Understand the importance of effective communication •
Understand the importance of effective communication with the team
and colleagues
Understand how to present information to a team • Understand how to
give clear instructions
Understand how to take part in a meeting.
Module 4: Equality, Diversity and the Team Leader
Understand the support disabled team members or colleagues
require
Understand how the team leader can support ethnic diversity
Understand how the team leader can support minority groups
Understand how the team leader can promote minority groups.
Module 5: Motivating the Team
Understand motivational theory
Understand the use of delegation as a motivational tool
Understand the importance of development activities in motivation
Understand the importance of individual and team recognition in motivation
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