Manage Effectively from the Start

Newly appointed managers, supervisors, team leaders and those aspiring to management positions. How to make the transition from team member to team leader. Managing effectively by learning the foundations of good practice. A course that ensures first time managers get it right. By the end of the training course delegates will: . Define their role and responsibilities. . Manage the personal transition between team member and team leader. . Understand what it means to Manage Effectively and get the best out of people. . Be able to use an understanding of management styles to improve their communication with the team. . Know how to set performance objectives. . Employ a range of motivation techniques. . Be able to explore the skill of delegation. . Create an empowering environment using assertive communication. . Activate others through listening. . Understand the link between feedback and performance. . Understand staff appraisal cycles.

Day 1

Introduction and Workshop Objectives:

• What do I need to achieve from this course?
• Managing the transition from team member to team manager

Managing people

• Activities you are responsible for
• Understand the role you have been given and how to be an effective manager
• Action Centred Leadership
• Managing expectations the SMART way

Management styles

• Personal management styles - strengths and weaknesses
• Using management styles to improve team performance

Motivation and credibility

• What motivates you?
• Characteristics of good motivators
• Establishing credibility as a leader

Day2

Delegation as a manager

• How to get the best from your team
• Why we should delegate and why we don't
• Steps of delegation
• Avoiding reverse delegation

Assertiveness

• Why assertive leaders create a happy team

• How to use assertiveness in a variety of situations

Active listening

• The importance of listening
• Reflecting back

Feedback loops

• Using feedback to energise your team
• Setting performance targets
• Monitoring staff through appraisal

TOTAL PROGRAMME HOURS: 12 hours over 2 days