Professional Receptionist

Overview:

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to study:

• Telephone manner / skills
• Various reception roles (hairdressing, hotel, front desk and more)
• The 90:90 Principle
• How to communicate with customers / clients
• Dealing with difficult customers
• Various kinds of questions / how to ask the right questions
• Listening skills

Who is this course for?

• Individuals who would like to start working as a Receptionist.
• Experienced Receptionist who wants to develop and hone skills.

Course Description:

This Professional Receptionist Training course covers following modules:

• Meeting and Greeting Visitors
• The role of the Receptionist
• Principles to create powerful first impression
• Principles to confirm how does you message comes across
• How can you identify the customer needs?
• Learning to Listen
• Handling difficult customers and difficult situation

Course Curriculum

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded certificate in “Receptionist Training“.

Entry Requirements:

Learners must be age 17 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

• Office Assistant
• Administrator
• Administrative Assistant
• Receptionist
• Legal Secretary
• Medical Receptionist
• Executive Assistant
• Personal Assistant