Incoming Calls Sales Training

A one-day in-company workshop1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. service


Course Overview:
This course is for those who sell to customers who call your company. The programme includes numerous exercises, including tutor feedback, to ensure each delegate leaves the course with a plan of how to better sell when a customer 'phones.

Programme Contents

The Challenges of selling by telephone
The reasons for loosing customers
The importance of 1st impressions
Building customer rapport
- Matching the customer
- Identifying customer type
- Fulfilling buying needs
Communication by Telephone
- Listening Skills
- Identifying customer needs
- Questioning skills
- Building and supporting needs
Up-selling
- Using the benefit concept
- Increasing the need awareness
- The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Being the No. 1 supplier
Dealing with questions
Closing the sale and securing the business
Ending the call positively
Self development plan