Sales Skills for Non Sales People Sales Workshop

Course Overview

In most organisations there are non-sales people involved in the sales process, they maybe technical staff, engineers, marketing people etc. These individuals can make a vital contribution to winning business within the organisation. They can also lose a deal for you.

This can often happen by making a wrong comment, not providing the right information, supplying too much information and not working with the sales person. These mistakes can generally be put down to not understanding the sales process and what the sales person is trying to achieve at each stage in the process.

These individuals may not need an advanced full blown sales course, in many cases having access to basic fundamental selling skills and the sales process can have a huge benefit and also make a huge impact on the organisation.

If you are not in sales and looking for a thorough insight into the principles, practices, tools and techniques employed by sales professionals, this is the workshop for you. You will understand the methods and framework used when in pursuit of new and on-going business, in a business-to-business (B2B) environment.

Your organisation's sales effort can be contributed to by its non-sales people and you can develop a productive, yet commercially-oriented relationship with its customers. This will help to identify further sales opportunities and convert these opportunities into actual business.

Who Will Benefit From The Course?

•    Office staff
•    Customer service representatives
•    Admin staff
•    Accountants
•    Solicitors
•    Services engineers
•    Technical support staff
•    Any member of staff within a customer facing role

What Will You Gain From the Course?

●    Create a strategy for selling
●    Successfully present ideas and create options
●    Effectively and efficiently build rapport
●    Ask questions to establish the other person's needs
●    Be confident in selling and in closing the sale

Course Agenda 

Introduction & Objectives

●    What is selling and why do we sometimes need to do it?
●    Identifying the sales cycle
●    The outcomes of a sale – a business transaction and a feeling
●    Taking the fear out of selling
●    Preparing and planning to sell
●    Relationship building

Lunch

●    Structuring a sales call and asking the right questions
●    Solving problems, handling objections
●    Presenting ideas and creating options
●    Why do some people say 'no'?
●    Moving and managing obstacles
●    Practical strategies for winning sales

Q & A and actions

Close 

Your trainer for this course

The training programme will be delivered by Paul Routley FInstSMM UK Training Manger of Real Selling Sales Training (a profile of the trainer can be provided upon request)

Paul Routley is an award winning trainer and one of the countries leading authorities on modern sales techniques. During his career Paul has lived and worked in more than ten European countries including Germany, France, Sweden, Italy, Switzerland, Holland, Belgium and Ireland. 

Paul has been responsible for the development of our unique customer focused sales model and system. With close to twenty years experience in sales at all levels, within a wide variety of markets Paul is one of the UK's leading trainers, Paul is a fellow of the institute of sales and marketing management and is currently in the process of writing his first book on modern selling.
Recent delegate feedback from this open sales course
                                                              
                                                      Feedback score average

Course content                               99.3%
Course notes                                  99.4%
Presentation                                   99.8%
Knowledge of training staff            99.2%
In meeting objectives                      99.7%

Additional Course Information:

Course Fees: Upon Request - Call 01634 612340 for prices and group discounts

Course Duration:One day

Workshop Locations: This sales training workshop will be delivered at the following locations across the UK: London, Maidstone (Kent), Chelmsford (Essex), Bristol, Norwcih, Southampton, Birmingham, Sunderland, Manchester, Gatwick (Sussex) Milton Keynes and Reading.