Effective Feedback Skills

Overview

Course duration: 1 day.

This is a highly interactive course which will give opportunity to practise giving and receiving feedback in the workplace.

This one-day course gives you the core skills that will help develop confidence to deliver and receive feedback effectively. Using a simple seven-step technique this course provides plenty of practical opportunities to develop this essential skill for a workplace professional.

Is it right for me?

Any individual who has to give feedback as part of their role. Thiscourse will also cover how to receive feedback effectively.

What will I learn?

By the end of this course you will be able to:

• Define feedback and when it should be used.
• Deliver appropriate feedback to your colleagues in a range of situations.
• Give balanced feedback using aseven-step feedback model.
• Build rapport and empathy with your colleagues in feedback situations.

Pre-course Activity

Delegates should bring a real-life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace.

What will it cover?

Building Blocks of Effective Feedback

• What is effective feedback?
• When to deliver feedback
• The benefits of feedback
• Defining feedback – the difference between praise and feedback
• Constructive feedback to develop individuals
• Instant feedback vs formal feedback

Your Feedback Model

• Preparing for the feedback meeting
• Introducing theseven-step feedback planner
• Feedback planning and model practice
• Receiving feedback to develop
• Setting SMART objectives to ensure action

Essential Interpersonal Skills for Feedback

• The power ofquestioning to gather information
• Demonstrating listening through Emotional Intelligence
• The mysteries of bodylanguage – revealed
• Summarising to check understanding

Handling the Receiver's Reactions to Feedback

• Understanding life positions and remaining assertive
• Helping the receiver give their own feedback
• Staying neutral not emotional
• Overcoming resistance, denial and aggression when giving feedback

Personal Development

• Preparing an action plan for use in the workplace