M80002: Administration in Microsoft Dynamics CRM 4.0

Prerequisites:

Before attending this course, students must have a working knowledge of Windows Server 2000, 2003, or Windows XP, Microsoft Exchange 2000 or 2003, Microsoft SQL Server 2000, Microsoft Office Outlook, Active Directory, and Internet Information Services.

It is recommended, but not required, that students have completed Microsoft Dynamics CRM application training. In addition, it is recommended, but not required, that students have experience working with relational databases.

Course Description:

This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0. This course is intended for people who plan to install, implement, configure, or support Microsoft Dynamics CRM 4.0. The course is intended for administrators, implementers, developers, and consultants who need to understand the technical aspects and administrative functionality of Microsoft Dynamics CRM. The course is not intended for non-technical staff.

On completion of this course, delegates will be able to:

• Configure the organizational structure in Microsoft Dynamics CRM
• Configure security, users and teams, and organizational settings
• Manage change
• Configure reporting options
• Optimize performance
• Use Advanced Find

This course includes the following modules:

Course Topics

• Configuring the Organizational Structure
• Configuring Security
• Configuring Users and Teams
• Configuring System Settings
• Change Management
• Report Customizations
• Performance and Maintenance
• Advanced Find