ICT Infrastructure Management (ICTIM)
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ICT Infrastructure Management (ICTIM)
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Description
Prerequisites:
Although there is no formal requirement, students would ideally hold the Foundation Certificate in IT Service Management (all versions) before attending this course.Course Description:
This course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.
Who Should Attend
This course is for anyone involved with the supply and support of business-focused ICT services and who require a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support and maintenance.
This course incl…
Frequently asked questions
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Prerequisites:
Although there is no formal requirement, students would ideally hold the Foundation Certificate in IT Service Management (all versions) before attending this course.Course Description:
This course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.
Who Should Attend
This course is for anyone involved with the supply and support of business-focused ICT services and who require a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support and maintenance.
This course includes the following modules:
Course Content
- ICT Infrastructure Management
- Requirement analysis and business cases for ICT Infrastructure Management
- Design & planning processes
- Organisation
- Deployment process
- Operations process
- Technical support process
- Supplier management
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