Alternatives for CICMPT1: Cisco ICM Product Training Part 1 v7
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Contact centre management
Achieving A Professional Modern Management Approach Who Should Attend And Why This three-day event is designed to enable participants to ex…
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Certificate in Financial Services Call Centre Operations
Summary: The Level three Certificate in Call Centre Operations provides you with a curriculum of practical subjects covering a wide range o…
Certificate in Call Centre Success
The customer is always right, right? Train for spectacular call centre success! Do you work for a call centre dealing with product support …
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HR management
This program is presented by the Institute of Commercial Management (ICM). ICM is the leading professional body for Commercial and Business…
Level 2 Contact Centre NVQ
This course consists of the following: Improve personal effectiveness at work in a contact centre Comply with Health & Safety procedures in…
International Business
Why study MSc International Business at Dundee? We live in a world where economic activity is global in scale. National boundaries now matt…
Contact Centre Apprenticeship
Qualifications Apprenticeship in Contact Centre NVQ Level 2 Certificate in Contact Centre Technical Certificate – Certificate in Contact Ce…
Administering Cisco Contact Center Enterprise [CCEA]
OVERVIEW The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between co…
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Intermediate Level Apprenticeship (ILA) in Customer Service
This course would suit learners who are directly delivering service to customers. You could be working in a variety of jobs involving regul…
Contact Centre Advanced Apprenticeship
Qualifications Advanced Apprenticeship in Contact Centre NVQ Level 3 Certificate in Contact Centre Technical Certificate – Certificate in C…
Telemarketing Professional
Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf…
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Administering Advanced Cisco Contact Center Enterprise [CCEAA]
OVERVIEW The Administering Advanced Cisco Contact Center Enterprise (CCEAA) course teaches you how to execute advanced administration tasks…
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Implementing Cisco Advanced Call Control and Mobility Services [CLACCM]
OVERVIEW The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) training provides you with knowledge about advanced ca…
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Diploma in Business Studies
Course OverviewICM qualifications provides you with a comprehensive knowledge of each of the major business functions, the structure of ICM…
Certificate in Business Studies
Course OverviewICM qualifications provides you with a comprehensive knowledge of each of the major business functions, the structure of ICM…