Change Management Overview

Prerequisites:

Course Description:

The rate of change we must deal with is greater than ever before. Being able to manage change effectively is a key skill.

This seminar allows participants to develop key skills. During the course delegates will learn:
About the stages of change management and the key factors.
People are the key issue in change. Delegates will learn the effect of change and how to manage it.
How to handle the organisational issues in managing change effectively.
About propositions/products/services, both internal and external, that are a key aspect of effective change management.

This course includes the following modules:

INTRODUCTION, AIMS, AGENDA

CHANGE MANAGEMENT BLUEPRINT

• Stages of change
• Benefits of change management
• Change causes
• Discussion, Exercise

MANAGING PEOPLE THROUGH CHANGE

• Effect of change
• Motivation effect
• Resistance and how to deal with it
• Team effect
• Communication
• Exercise, Discussion

MANAGING THE ORGANISATION THROUGH CHANGE

• Effects of change
• Overcoming resistance
• Policies and procedures
• Partners
• Creating urgency
• The transition team
• Exercise, Discussion

MANAGING THE PROPOSITION THROUGH CHANGE

• The 5P's of marketing
• Internal and external customers
• The action plan
• Short-terms wins
• Making change slick

SUMMARY, ROUND-TABLE, PERSONAL ACTION PLAN