SAP Cloud for Customer Administration [C4H440]

OVERVIEW

In this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.

OBJECTIVES

This course will prepare you to:

• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• Create an organization structure enabling customers to use the solution to meet the needs of the business
• Migrate data into the application and troubleshoot migration issues
• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• Set up and configure the solution to manage business processes including sales, marketing, service and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Learn about the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the system

AUDIENCE

• Business Process Architect
• Program / Project Manager
• System Administrator

CONTENT

Introduction to SAP Cloud for Customer 

• Articulating the Functional Capabilities of SAP Cloud for Customer 

Starting the Project 

• Preparing for the Implementation Project 
• Describing Fine Tuning 
• Describing Q-Gates 

Account and Contact Management 

• Understanding the Basic Functions of Account and Contact Management 

Products and Price Lists 

• Understanding Products and Price List Concepts in SAP Sales Cloud 

Organizational Structure 

• Explaining the Role of an Organizational Structure in the Solution 

Territory Management 

• Defining Complex Territory Hierarchy Structures 

User and Role Management 

• Maintaining Employees and Explain What a Business User Is 

Data Migration 

• Guiding Your Customer on Which Data Should Be Migrated 

Integration 

• Describing Integration Scenarios with CRM and ECC 
• Describing Integration with FSM 
• Describing Integration with Microsoft Outlook 
• Describing the Benefits of Integration with Social Media 

Notifications, Workflow, and Approvals 

• Setting Up an Approval Process for Opportunities 

Personalization and Extensibility 

• Describing How to Use Personalization and Adaptation 

Analytics Framework 

• Exploring the Standard Reports and Create or Modify Views for Those Reports 

Mobile 

• Describing the Different Mobile Access Options 

Solution Walkthrough 

• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 

Preparing for Go-Live 

• Describing the Necessary Go-Live Activities