Professional Receptionist Training
- Product type
- Level
Professional Receptionist Training
Description
As a Receptionist, you are often the first point of contact between the public the company you are working for. As such, it is vital that you create the right first impression, to ensure that the business keeps existing customers and attracts new ones. By being able to do the job effectively, you can help your employer to increase their turnover and will deserve recognition for your efforts in the form of promotion or pay increases over time.
Course aims
During this course you will learn:
- How to welcome guests, visitors or clients
- What your role as Receptionist entails
- How to create a powerful first impression
- How to identify the needs of your customer
- Active listening skills
- How t…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
As a Receptionist, you are often the first point of contact between the public the company you are working for. As such, it is vital that you create the right first impression, to ensure that the business keeps existing customers and attracts new ones. By being able to do the job effectively, you can help your employer to increase their turnover and will deserve recognition for your efforts in the form of promotion or pay increases over time.
Course aims
During this course you will learn:
- How to welcome guests, visitors or clients
- What your role as Receptionist entails
- How to create a powerful first impression
- How to identify the needs of your customer
- Active listening skills
- How to deal with difficult or challenging situations
- Learn customer service skills
- Improve your telephone/switchboard management
- Learn to make your CV, cover letters and personal statements stand out
- We will also help to improve your confidence by teaching you effective job interview techniques
Course content
The course is delivered through professionally-narrated tutorials that provide you with step-by-step guides on how to develop your Receptionist skills; all of the materials you will need are provided online and can be accessed at any time during your course.
As a Receptionist, you may work in any number of different industries during your career, and this course will provide you with the generic skills that you will need to be effective in any type of Reception work environment.
Course Curriculum
1: Professional Receptionist Training Course Objectives
2:The 90: 90 Principle To Create A Powerful First Impression
3: Hot Telephone Tips
4: Get The Facts- Ask The Right Questions
5: Discuss Solutions- Learning To Listen
6: Dealing With Difficult Customers
Assessment
You will take an online, multiple-choice test at the end of your course. This will be marked automatically and you will be provided with your result immediately. Passing the course grants you a Certificate in Receptionist Training.
Prerequisites
- Learners must be aged 17 years or older to enrol
- There are no required qualifications or previous experience to undertake the course
- Applicants need basic English Language and Literacy skills
Career Path:
This course will open many career options, including:
- Hotel Receptionist
- Medical Receptionist
- Veterinary Receptionist
- Administrator
- Administrative Assistant
- Personal Assistant
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.