OFFICE ADMINISTRATION & RECEPTION TRAINING

Overview

The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

• Would like to work as a Receptionist, Office Administrator or Administrative Assistant
• Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
• Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.

Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.

Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Course aims

At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you:

• Feel more confident in carrying out your job
• Carry out your duties as efficiently and effectively as possible
• Are highly employable (if you are looking for work)
• Are aiming for a promotion

Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. You will not need to enrol on separate ICT courses as this curriculum already covers the use of Microsoft Office, data entry and producing administrative documents on a computer.

Course content

The course is delivered through 25 hours’ of tutorials, spread over two units:

• Unit 1: Developing your receptionist and administration skills
• Unit 2: Developing your administrative and ICT skills

Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews.

1. Diary Management
2. Business Reports And Letter Writing
3. E-Mail Writing Tips
4. Handling Confidential Documents
5. Successful Meeting Minutes
6. Note Taking
7. Data Management, Record Keeping And Filing
8. Appointment Booking And Arranging Interviews
9. Delivering Postal Mail
10. Dictating
11. Tips For Speed Reading
12. Creating An Effective Cv And Cover Letter
13. Typing Speed Development
14. Microsoft Word
15. Microsoft Excel
16. Microsoft Powerpoint
17. Microsoft Outlook
18. Receptionist And Customer Service Skills

The Method of Assessment:

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded certificates for “Certificate in Office Administration and Reception”.

Prerequisites

You must be at least 17 years old to undertake this qualification and have a basic understanding of English Language, Literacy, Numeracy and ICT. However, you do not need to have any previous experience or qualifications to enrol.

Career Path:

This course will help you obtain a career as a:

• Receptionist
• Office Administrator
• Administrative Assistant
• Legal Secretary
• Medical Secretary