Newly Appointed Secretary / Administrator

Level
Total time

Newly Appointed Secretary / Administrator

GBC Learning & Development
Logo GBC Learning & Development

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Starting dates and places

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GBC Learning & Development offers their products as a default in the following regions: Kingston, London, Oxford, Peterborough, Portsmouth, Reading, Salisbury, Southampton, St Albans, Surrey, Sussex, Westminster

Description

This course is highly interactive and participative with a small group  and experienced trainer.

People moving from a junior office position to one where they will take on more responsibility and a wider range of activities. It will also suit more experienced individuals moving from specialist roles such as receptionist to a wider administrative position. ? Understand the role of the secretary/administrator and know the skills required for this position · Know what's needed to build a successful working relationship with your manager · Understand how to communicate more confidently · Learn diary management skills and how to manage your time better · Understand how to organise meetings · Learn about minutes of meetings and what's involved in taking them.

Introduction

  • What are we g…

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Frequently asked questions

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Didn't find what you were looking for? See also: Secretary, Time Management, Medical Secretary, Personal Assistant (PA), and Typing / Keyboard Skills.

This course is highly interactive and participative with a small group  and experienced trainer.

People moving from a junior office position to one where they will take on more responsibility and a wider range of activities. It will also suit more experienced individuals moving from specialist roles such as receptionist to a wider administrative position. ? Understand the role of the secretary/administrator and know the skills required for this position · Know what's needed to build a successful working relationship with your manager · Understand how to communicate more confidently · Learn diary management skills and how to manage your time better · Understand how to organise meetings · Learn about minutes of meetings and what's involved in taking them.

Introduction

  • What are we going to cover today?
  • What are my priorities for the day?

Changing office roles

  • How and why the office and office roles are changing
  • Understanding the role of management and where I fit in
  • Building a successful working relationship with my manager - working in partnership

Communication Skills

  • What is assertive behaviour?
  • Giving feedback to our managers and other team members
  • Learning to say 'no'

Time management tips

  • Managing myself, my manager and my workload
  • Managing diaries
  • Looking at symptoms of poor time-management and how they can be overcome
  • Setting priorities and meeting deadlines
  • To do lists, planners and other tools

Meetings

  • Organising them
  • Minutes - what they are and how to take them

The way forward

Key learning - review of practical tips to take back to the workplace

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.