Newly Appointed Secretary / Administrator
Starting dates and places
GBC Learning & Development offers their products as a default in the following regions: Kingston, London, Oxford, Peterborough, Portsmouth, Reading, Salisbury, Southampton, St Albans, Surrey, Sussex, Westminster
Description
This course is highly interactive and participative with a small group and experienced trainer.
People moving from a junior office position to one where they will take on more responsibility and a wider range of activities. It will also suit more experienced individuals moving from specialist roles such as receptionist to a wider administrative position. ? Understand the role of the secretary/administrator and know the skills required for this position · Know what's needed to build a successful working relationship with your manager · Understand how to communicate more confidently · Learn diary management skills and how to manage your time better · Understand how to organise meetings · Learn about minutes of meetings and what's involved in taking them.
Introduction
- What are we g…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course is highly interactive and participative with a small group and experienced trainer.
People moving from a junior office position to one where they will take on more responsibility and a wider range of activities. It will also suit more experienced individuals moving from specialist roles such as receptionist to a wider administrative position. ? Understand the role of the secretary/administrator and know the skills required for this position · Know what's needed to build a successful working relationship with your manager · Understand how to communicate more confidently · Learn diary management skills and how to manage your time better · Understand how to organise meetings · Learn about minutes of meetings and what's involved in taking them.
Introduction
- What are we going to cover today?
- What are my priorities for the day?
Changing office roles
- How and why the office and office roles are changing
- Understanding the role of management and where I fit in
- Building a successful working relationship with my manager - working in partnership
Communication Skills
- What is assertive behaviour?
- Giving feedback to our managers and other team members
- Learning to say 'no'
Time management tips
- Managing myself, my manager and my workload
- Managing diaries
- Looking at symptoms of poor time-management and how they can be overcome
- Setting priorities and meeting deadlines
- To do lists, planners and other tools
Meetings
- Organising them
- Minutes - what they are and how to take them
The way forward
Key learning - review of practical tips to take back to the workplace
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.