Mac OSX: For Technical Professionals

Course Description:

This is a preliminary one day Apple authorised course for IT and support personnel new to Mac OS X who need to prepare for the Mac OS X Support Essentials course or other technical Mac OS X training courses.

The course focuses on getting to know the foundations of OS X and includes efficient window and application management, customising OS X and an introduction to command-line administration. The course also includes a step-by-step troubleshooting guide and efficient use of troubleshooting tools.

This course includes the following modules:

OSX essentials

• How OS X differs from the previous Mac OS
• Customising system-wide preferences
• Customising user preferences
• How common applications integrate with each other
• Managing multiple applications
• Managing multiple windows within applications
• Switching startup disks
• Installing applications from disk images
• Using the OS X Help system

Working with multiple users

• Setting up user accounts
• Setting up restricted access

Troubleshooting techniques

• Approaches to problem-solving
• The process of elimination
• Troubleshooting printing problems

Networking issues

• Understanding file sharing
• Command-line administration
• Installing printer drivers
• Getting online

Working with fonts

• Different types of fonts
• Installing fonts in OS X

Recovering lost information

• Retrieving information
• Intercepting viruses
• Firewall issues

  Good housekeeping

  • Efficient use of memory
  • Good housekeeping practice

  Questions and answers