ISO/IEC 20000 Practitioner
- Level
ISO/IEC 20000 Practitioner
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
Experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000.
Successful delegates will be able to:
- Understand the ISO20000 Standard and associated itSMF Certification process
- Provide guidance on assessing an organisation's readiness for ISO20000
- Help prepare organisations for ISO20000 Certification
The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Consultant Certificate
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000.
Successful delegates will be able to:
- Understand the ISO20000 Standard and associated itSMF Certification process
- Provide guidance on assessing an organisation's readiness for ISO20000
- Help prepare organisations for ISO20000 Certification
The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Consultant Certificate
- Overview of the ISO20000
- Coordination and integration processes
- Service delivery processes
- Resolution, control and release processes
- Relationship processes
- Candidate assessment - preparation and exam
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