ISO/IEC 20000 for Auditors
- Level
ISO/IEC 20000 for Auditors
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
Experienced internal or external auditors of ISO/IEC 20000 compliance (also known as ISO20000).
Successful delegates will:
- Understand the ISO20000 Standard and associated itSMF Certification process
- Be able to plan and execute ISO2000 audits to the standards required by itSMF Registered Certification Bodies (RCBs).
The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Auditor Certificate.
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Experienced internal or external auditors of ISO/IEC 20000 compliance (also known as ISO20000).
Successful delegates will:
- Understand the ISO20000 Standard and associated itSMF Certification process
- Be able to plan and execute ISO2000 audits to the standards required by itSMF Registered Certification Bodies (RCBs).
The course will also cover essential skills necessary for those
interested in obtaining the itSMF ISO20000 Auditor Certificate.
- Overview of the ISO20000 Service Management standard
- Coordination and Integration processes
- Service Delivery processes
- Resolution, Control and Release processes
- Relationship processes
- Candidate assessment - preparation and exam
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