BCS-ISEB IS Consultancy Practice

IT professionals whose current or future role involves the provision of advice, coaching and support to organisations.
Those who seek to attain a highly regarded specialist qualification with respect to IT/IS consultancy skills and techniques - backed by the British Computer Society.

The course is equally relevant to "internal" consultants as it is to "external" consultants, outsource specialists and interims.

A very comprehensive manual, containing detailed information about consultancy techniques and providing references for further reading, is supplied as part of the course.

Successful delegates will have demonstrated their competence in:

• Understanding the role of the consultant in the IT/ IS industry
• Awareness of IT issues in the business context
• Planning and managing their client relationships over the consultancy life cycle
• Scoping, proposing and contracting of consultancy assignments
• Structuring, planning and controlling consultancy assignments
• Dealing with difficult client issues
• Appreciating human personality and responding appropriately to behaviour issues
• Problem solving, communications and interpersonal skills specific to IS consultants
• The application of quality control and measurement within IS consultancy assignments

• Structure of the IT/IS industry and the roles of IS consulting
• Introduction, scoping and planning
• Business environment analysis
• Solution definition
• Proposals and contracts
• Solution appraisal
• Programme and project management
• Understanding teams
• Disengagement and expansion
  Termination and withdrawal from an assignment
• Managing the customer/consultant relationship

The theoretical concepts are underpinned by a large-scale and realistic case study assignment which represents 30-40% of the course content. Participants work in consultancy teams on the case study and thus gain valuable experience of applying the techniques instead of just learning about them.