Outlook 2003

The Outlook 2003 series teaches learners how to use the major components of the Outlook 2003 program: Mail, Calendar, Contacts, Tasks, and Notes. Topics include navigating between Outlook modules and reading, sending, customizing, and organizing e-mail messages. Learners will also find out how to schedule appointments, add and use information about contacts, and create tasks and notes. In addition, the courses will delve into the collaboration, security, and personalization features of Outlook 2003.

Syllabus

GETTING STARTED

Provides an overview of the Outlook 2003 interface. It also teaches the learner how to use the new features of Outlook 2003, as well as basic e-mail functions.

• E-Mail Fundamentals
• Other Features of Outlook
• Outlook and Other Programs
• The Main Screen
• The Folder List
• Toolbars and Help Features
• Dragging and Dropping
• Dragging to Create E-Mails
• Dragging to Create Other Items
• Other Drag and Drop Options
• Creating E-Mail Messages
• Setting E-Mail Options
• Reading E-Mail Messages
• Replying to E-Mail Messages
• Forwarding E-Mail Messages
• Deleting and Saving Messages

MANAGING MESSAGES

Shows the learner how to customize outgoing messages. It also covers a variety of tools that can be used to more easily manage e-mail messages.

• Using flags
• Setting options
• Adding attachments and signatures
• Conquering your mountain of messages
• Using search folders
• Stationery and the Reading Pane
• Using rules
• Filtering junk e-mail
• Archiving messages
• Arranging messages

CONTACTS AND CALENDAR ENTRIES

Shows the learner how to enter and maintain contact information. It also covers how to use the calendar features of Outlook to schedule appointments and meeting requests.

• Entering contacts
• Viewing contacts
• Using flags
• Using contact information
• Using distribution lists
• The Date Navigator
• Appointments
• Changing dates
• Recurring dates
• More ways to use the Calendar

TASKS, NOTES AND JOURNAL ENTRIES

Provides information on the tools that can be used to store and manage daily tasks, including entering, modifying, deleting tasks, and creating recurring tasks. It also teaches the learner how to use notes and journal entries.

• Entering a new task
• Changing, copying, and deleting tasks
• Creating recurring and regenerating tasks
• Completing tasks
• Using views to control tasks
• Composing and locating notes
• Opening, deleting, and editing notes
• Viewing notes
• Assigning categories and printing notes
• Changing default options for new notes
• Forwarding notes
• Automatic and manual Journal recording
• Viewing and finding Journal entries
• Printing and changing the Journal view

NEWSGROUPS AND OUTLOOK WEB ACCESS

Provides an overview of newsgroups, including subscribing to news groups, and posting, reading, and replying to newsgroup messages. Using Outlook at home and Outlook Web Access are also covered.

• Finding Newsgroups
• Subscribing to Newsgroups and Reading Messages
• Replying to and Posting Messages
• Setting Up and Switching Identities
• ISPs, Cable Modems, and DSL
• Setting Up Internet E-Mail Accounts
• Setting Up Directory Services
• Setting Up Outlook for Multiple Users
• Using Outlook Web Access

COLLABORATION AND SECURITY

Provides information on using Outlook for planning meetings, decision-making, and sharing folders among team members. It also covers the security features included with Outlook.

• Organizing a meeting
• Handling meeting requests
• Using votes for decision-making
• Collaborating with Outlook and Exchange
• Setting access permissions
• Adding a second account to your view
• Assigning tasks and sending a status report
• Address books
• Working with public folders
• Using SharePoint Team Services
• Getting a digital ID
• Sending and receiving digitally signed messages
• Encrypting messages

PERSONALIZING OUTLOOK AND OTHER TIPS

Provides an overview of forms, including using and modifying standard and custom forms. It also offers suggestions for personalizing Outlook. More advanced features and shortcuts are also covered.

• Understanding forms
• Customizing forms
• Working with custom forms
• Using views
• Working with columns
• Sorting and grouping
• Customizing views, menus, and toolbars
• Ten (or so) things you can't do with Outlook
• Things you can do after you're comfy
• Shortcuts worth taking

Qualifications

Qualification: Printable Transcript

On completion of this course you may print a transcript off as evidence of your progression throughout the course.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Study Options

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 40 hrs.