Office Management Executive

Although office management may often be largely about day to day executive control and supervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.

The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.

The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.

About Our Office Management Executive Course

This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.

What Could I Do After Completing This Office Management Course?

Work as an Office Manager. After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles.

Office Managers earn an average of £23,000+*/year.

*Source: Payscale.com, March 2013.

Syllabus

Unit 1: The Context of Organisations

After completing this unit you should be able to:

• Explain the role of management in an organisation
• Understand what is meant by the business environment and how it impacts on an organisation
• Explain the nature and scope of corporate strategy, and understand the strategic planning process
• Understand what is meant by organisational culture and climate

· Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operations

Unit 2: Management Systems and Procedures

After completing this unit you should be able to:

• Understand the ways in which organisations may be structured
• Explain the use of various key management processes
• Identify the effective use of office administrative systems and procedures
• Explain how to plan and design office administrative procedures
• Explain the correct procedures for conducting effective business meetings

Unit 3: Business Information Management

After completing this unit you should be able to:

• Understand why it is important for organisations to maintain business records
• Identify how data may be gathered, interpreted and presented
• Explain the legislative requirements relating to the storage of personal data
• Outline the key conventions and main elements of financial accounting
• Explain the purposes of budgets and the approaches to preparing budgets
• Distinguish between the different types of costs that exist

Unit 4: Communication

After completing this unit you should be able to:

• Understand the purpose and importance of effective communication
• Explain the process and cycle of communication
• Identify the various kinds of workplace communication and how it is sent
• Understand how to communicate effectively to others
• Be able to use properly the main methods of business writing

Unit 5: Time Management

After completing this unit you should be able to:

• Understand the dilemma and concept of time
• Explain the importance of effective time management
• Demonstrate how time management problems may be identified
• Identify the causes of ineffective use of time
• Describe the strategies to make best use of time
• Outline the benefits to be gained by effective use of time

Unit 6: Customer Service

After completing this unit you should be able to:

• Understand the importance and benefits of valuing customers
• Identify the different types and categories of customers that exist
• Explain how to recognise and meet customers’ needs and expectations
• Identify and understand the main consumer legislation that exists
• Understand how to effectively handle customer complaints and problems

Unit 7: Working with Others

After completing this unit you should be able to:

• Understand the importance of effective teams at work
• Explain how teams develop and add value to an organisation
• Understand what is meant by employee consultation
• Outline the techniques for speaking effectively in a group situation
• Understand what conflict is and how difficult situations may be handled
• Carry out an employee grievance procedure

Unit 8: Legislative Requirements

After completing this unit you should be able to:

• Identify the main legislation relating to health and safety at work and its impact on the employment relationship
• Explain the duties of employers and employees relating to health and safety
• Explain the issues relating to the forming of a contract of employment
• Describe the main areas of statutory employment legislation and anti-discrimination legislation
• Describe the main legislation relating to the disclosure and access of information in the workplace

Qualifications

On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Office Management Executive Diploma

Office Management Executive Diploma issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Award 2 is issued by our Awarding Body: Level 3 Office Management Executive Award

At the end of this course successful learners will also receive a Level 3 NCFE Award Certificate of Achievement. Our course has been accredited under our NCFE IIQ Licence and the course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.

To view a sample of the NCFE Certificate of Achievement, please click here.

To view a sample of the NCFE Candidate Unit Summary, please click here.

What is NCFE

NCFE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach.

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Accreditation by NCFE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE. The centre delivering the programmes has been licensed by NCFE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE Award certificate of achievement.

For more information on this award, click here

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this office management course. It is available to all students, of all academic backgrounds.

There is no experience or previous qualifications required for enrolment on this office management course. It is available to all students, of all academic backgrounds.

Study Options

In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:

• 1. Via the traditional paper-based method.
• 2. Through the online method via ElearnUK.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

Stonebridge Prices

Studying by Post. If you would like to pay by instalments, we do offer an affordable interest free payment plan scheme which allows you to spread the cost of your course over a number of months. However, to use this option you will need to study for your course using the traditional paper-based method. For more information on our payment plans please visit our website at www.stonebridge.uk.com

The reason why the course fee is less if you choose to study online, is because with online study there are no costs associated with postage and printing etc. and thus we are able to offer the course at a reduced rate.

The total amount payable over the term's period, is no more than the total cash price of the course.
(APR = 0%). Written quotations are available on request.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 120 hrs.