Office Management (SQA HN Unit F84D 35)

Credit points and level: 2 HN credits at SCQF level 8: (16 SCQF credit points at SCQF level 8)

This Unit is designed to enable you to explore the key concepts which underpin the role of the Office Manager. The Unit has four main areas which have been split into separate Outcomes. In the first Outcome you are required to explore the role of the Office Manager within the context of delegation, decision making, planning and the budgetary process. You will also look at different approaches to leadership and will evaluate how these may impact on employee motivation.

In the second Outcome you will examine the key concepts which underpin change management and you will analyse and apply the Political, Economic, Social, Technology, Environmental, Legislative (PESTEL) framework to a given case study or real life scenario. This Outcome also looks at ‘resistance to change’ and you will be required to identify some of the reasons why people resist change. You will also gain awareness of how to develop appropriate strategies to overcome resistance to change.

In Outcome three you are required to investigate the recruitment and selection process and you will gain an insight into the staff planning cycle. As part of the assessment for this outcome you will be required to create key documents which support the recruitment and selection process and you will learn of the importance associated with adherence to relevant legislation.

Outcome 4 will explore the key areas relating to training and development within the working environment. You will gain insight into the induction process and you will learn how to identify training needs within an organisational context. You will gain awareness of the performance review process and learn how this process can be used to identify training needs. You are also required to evaluate different methods of on-the-job and off-the-job training. Finally, you will explore the different ways in which to evaluate the overall effectiveness of the training.

For successful completion of this Unit, you will be required to achieve a satisfactory level of performance on the assessed work. To do this you will be expected to apply the concepts you have learned during the Unit and apply these to the given case study scenario or real life situation.

For further information on this course, please visit the SQA website.

HOW WILL I BE ASSESSED?

Assessment for Outcomes 1 and 2 may be based on a case study or workplace situation and evidence may be presented in electronic or hard copy format.

Assessment for Outcomes 3 and 4 may be based on assessments of a given case study or real life situation. Candidates could produce evidence based on a simulated case study or an actual workplace situation.

In order to complete this Unit successfully, you will be required to achieve a satisfactory level of performance in all assessed work.

ENTRY REQUIREMENTS

It would be beneficial if you have some competence in Office Administration. This may be demonstrated by possession of Office Administration (F7JA 34) or equivalent, or recent relevant work experience.

SPECIAL REQUIREMENTS

Please click here for a list of the technical requirements for this course.