ILM Level 3 Award in First Line Management

First line managers are key to the implementation of business plans. This management training programme is designed to equip managers with the necessary skills, knowledge and attitudes to be effective in their role.

We are also able to deliver this programme in-house, with content tailored to suit your business needs.

Who should attend the ILM Level 3 Award in First Line Management course?

Practising or aspiring first line managers or those who have experience but no formal training will benefit from this management training programme.

What are the benefits of attending ILM Level 3 Award in First Line Management training?

At the end of this management training course, delegates will:

• understand the skills needed to operate effectively as a first line manager
• be aware of the behaviours and attitudes necessary at this level
• feel more confident to be able to undertake their role
• be able to apply their learning back in the workplace

How is the ILM Level 3 Award in First Line Management course structured?

This nationally recognised award is designed primarily as development for first line management. It is delivered by experienced tutors who have themselves held management positions. Training is practical, participative and linked back to the workplace. Tutors explore the knowledge, skills and attitudes which are required for effective first line management and delegates undertake assessments to ensure that learning is transferred back into the workplace.

Key topics in the ILM Level 3 Award in First Line Management course

Introduction to leadership

• Differences between leadership and management
• Different leadership models
• Leadership behaviours and the sources of power
• Identification, development and appropriate choice of personal leadership styles and behaviours
• The role of trust and respect
• Supervised simulation to develop the ability to apply knowledge and skills

Achieving objectives through time management

• How to set SMART objectives
• Setting priorities to achieve objectives
• Urgency versus importance when prioritising
• Negotiating techniques
• Constraining or limiting factors
• Planning and monitoring techniques
• Methods to measure achievement of objectives

Organising and delegating

• The importance of planning the team's work to achieve objectives
• Techniques for selecting the most appropriate individual to undertake an activity
• Effective and efficient use of people's knowledge and skills
• Outline of the principles of human resource planning
• Definitions of authority and power, responsibility and accountability
• Concepts of delegation and empowerment
• The process of delegation, including barriers and support mechanisms
• Techniques to monitor outcomes of delegation
• Feedback, recognition and reward techniques

Solving problems and making decisions

• Simple ways to recognise, investigate and analyse problems
• Brainstorming and creative thinking techniques
• The difference between data and information
• How to prepare and use different types of data
• How to evaluate options
• The importance of adequate and relevant information for effective decision making
• Simple decision-making techniques
• Effective presentation of a case
• Monitoring and review techniques to evaluate outcomes

Assessment

Assessment of delegates on this management training course is through short, reflective reviews and two work-based assignments. Tutorial support for these assignments is given during the programme, although the work is to be undertaken in the delegates' own time. Managers will also be expected to develop action logs to implement in the workplace and thus ensure that they transfer their learning back to the job role.

Audience: Team Leaders, First line managers