Handling Discipline and Grievance

How many of your managers know how to handle a disciplinary procedure? Are they aware of the pitfalls of getting it wrong? Can they spot and deal with a grievance?

If their answer to the above would be 'no', 'perhaps' or 'not sure', the Handling Discipline and Grievance course is for them, whether they are a front line supervisor, HR professional or simply have responsibility for discipline and grievance issues. The course provides practical examples of how to implement and adhere to your company's discipline and grievance procedures as well as up-to-date information on the legal requirements.

Who should attend the Handling Discipline and Grievance course?

HR professionals, managers and supervisors who are responsible for investigating issues, conducting disciplinary and grievance hearings and imposing sanctions would benefit from this disciplinary training.

What are the benefits of attending Handling Discipline and Grievance training?

By the end of this disciplinary course, delegates will have learned:

• how to handle internal disciplinary and grievance procedures
• to operate within the law
• how to use informal methods to resolve issues
• how to gather information and investigate
• techniques for conducting interviews and maintaining control
• the importance of note-taking and recording
• how to reach appropriate decisions
• to ensure consistency and a fair approach

Key topics in the Handling Discipline and Grievance course

• Legal update including case law and the ACAS Code of Practice
• Understanding the basic requirements for handling disciplinary and grievance procedures
• Practical case studies and role-play on discipline, dismissal and grievance issues
• Risks to your business of failure to respond correctly to disciplinary and grievance issues
• Sharing our knowledge of best practice to help your business to reduce claims

Audience: Team Leaders, Middle Managers, HR Professionals, Operations Managers and Directors, First line managers