Building High-Performing Teams
Description
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About this course: Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate, and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course helps you understand the problems that hurt productivity, and gives you tools for creating positive change. This course also guides you through creating the ground rules and structure needed to set your team up for success. You gain the skills to diagnose issues such as conflicts, groupthink and lack of commitment in your team b…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan .
- Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
- Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.
About this course: Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate, and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course helps you understand the problems that hurt productivity, and gives you tools for creating positive change. This course also guides you through creating the ground rules and structure needed to set your team up for success. You gain the skills to diagnose issues such as conflicts, groupthink and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one.
Created by: University of Pennsylvania-
Taught by: Derek Newberry, Ph.D., Lecturer
Organizational Dynamics -
Taught by: Dr. Aviva Legatt, Affiliated Faculty
Organizational Dynamics
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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University of Pennsylvania The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.Syllabus
WEEK 1
Course Overview
Welcome to Building High-Performing Teams! Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course will help you understand the problems that hurt productivity and give you tools for creating positive change. This course will help you create the ground rules and structure to set your team up for success. You will gain the skills to diagnose issues such as conflicts, groupthink, and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You will also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one.
1 video, 2 readings expand
- Reading: Syllabus
- Reading: Meet Drs. Legatt & Newberry
- Video: 1.1 Overview
WEEK 2
Setting Team Foundations
In this first module, we will talk about how to get your team started off on the right foot with a process called team chartering. This is where you lay out the rules that your group will follow to give them the best chance for success. In particular, we will talk about how to create the right goals, team roles, and group norms to get the most out of each person.
7 videos, 4 readings expand
- Video: 1.2 Team Culture
- Video: 1.3 Goals: Getting SMART
- Video: 1.4 Goals: Answering the WIIFM Question
- Video: 1.5 Team Roles
- Video: 1.6 Setting Norms for Communication
- Video: 1.7 Setting Norms for Decision-making and Conflict
- Video: 1.8 Interview: Mike Barger
- Reading: The Foundations of High-Performing Teams
- Reading: A Small Data Approach to Managing Teams
- Reading: Why WIIFM Matters
- Reading: Example of a Charter
Graded: Creating a Charter
Graded: Setting Team Foundations
WEEK 3
Diagnosing Team Problems
In this module, we’ll look at why good teams go bad. We’ll focus on those process losses I mentioned, and dig into the different problems that can derail your group from its goals. Since it can be hard to really pinpoint team problems and even harder to talk about them, we’ll look at some methods that will help you do both.
9 videos, 3 readings expand
- Video: 2.1 Overview
- Video: 2.2 The Sources of Team Misalignments
- Video: 2.3 Environmental Misalignments
- Video: 2.4 Individual Misalignments
- Video: 2.5 Assignment - GM Case
- Video: 2.6 Team Culture Types
- Video: 2.7 Misalignments Checklist
- Video: 2.8 Taking the Team Temperature
- Video: 2.9 Interview: Dr. Jack Gutsche
- Reading: Understanding Your Team’s Culture
- Reading: The Five Biggest Teamwork Ills:
- Reading: Building Psychological Safety in the Workplace
Graded: GM Team Dispute
Graded: Diagnosing Team Problems
WEEK 4
Coaching Emotionally Intelligent Teams
In this module, we move from discussion to action. After getting a sense of what is going wrong with your group, we will give you tools for making effective behavioral changes so that you can close the gap between how your team says it wants to work together and what you actually do.
9 videos, 3 readings expand
- Video: 3.1 Overview
- Video: 3.2 Why Emotional Intelligence Matters
- Video: 3.3 How to Improve Emotional Intelligence
- Video: 3.4 Mindfulness Strategies
- Video: 3.5 Google’s Search Inside Yourself
- Video: 3.6 Mindful Coaching and Feedback Conversations
- Video: 3.7 Overview of Verisk Analytics
- Video: 3.8 Interview with Renee Torchia
- Video: 3.9 Recap
- Reading: Feedforward Forbes
- Reading: Five Tips on Coaching for Emotional Intelligence
- Reading: Interview with Chade Meng-Tan, Google Jolly Good Fellow and Author of Search Inside Yourself
Graded: Helping Your Team Develop Emotional Intelligence
Graded: Coaching Emotionally Intelligent Teams
WEEK 5
Managing Common Team Types
In this last module, we will look at common types of teams like global teams and committees. We will discuss the challenges that each one is most likely to face and give you some tips for how to combat and overcome those challenges. We will also hear practical insights on managing startup teams from Anthony Maher, an entrepreneur, former professional soccer player, and a co-founder of Benjamin’s desk, which is the largest co-working community in Philadelphia.
9 videos, 4 readings expand
- Video: 4.1 Overview
- Video: 4.2 Remote Teams
- Video: 4.3 Startup Teams
- Video: 4.4 Product Development Teams
- Video: 4.5 IDEO’s Research Methods for Product Development Teams
- Video: 4.6 Committees
- Video: 4.7 Norm Setting for Committees
- Video: 4.8 Recap
- Reading: Committees
- Reading: Building a Strong Startup Team Culture
- Reading: How to be the Best Virtual Teammate
- Reading: How to Innovate Like An Olympian
- Video: Interview with Anthony Maher
Graded: Overcoming Pain Point in Team Behavior
Graded: Managing Common Team Types
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