Administration Level 2 Diploma

Develop your administration and secretarial skills so you can start work with any number of organisations. The Diploma in Administration equips you to enter the workplace at a junior or support level.

It covers ICT skills and includes the potential for developing skills for the legal secretarial work environment too, which opens further opportunities for you with legal firms.

You can achieve an Award, Certificate or Diploma depending upon the number of units you successfully complete. An assessment of your entry qualifications and experience will determine how many units you will initially aim towards.

Units include:

working in administration
producing written documents
diary management
organising meetings
career planning
making and receiving telephone calls
handling mail
receiving visitors
legislation in the workplace

In addition, if you complete all units for the Certificate and successfully complete a skills assessment, you could add the ILEX Certificate for Legal Secretaries to your qualification achievement.

Students who complete the Diploma in Administration and appropriate literacy skills have the opportunity to progress to a Level 3 qualification. This would develop skills for senior/supervisory roles.

Alternative progression could include NVQ Administration as part of an apprenticeship scheme, or perhaps the Extended Diploma in Business.

Assessment for the Award, Certificate and Diploma in Administration is by internally-assessed assignments. The ILEX Certificate for Legal Secretaries is a mixture of both externally marked exams and internally-assessed assignments together with the development of a portfolio of legal documents.

The Award, Certificate or Diploma in Administration is graded at pass only. Attendance is 15 hours over three days on this full-time one-year course together, with a full day of work placement in a business support office within the College. Most activities are practical and PC based, as you would expect in the workplace.

You develop an extensive range of skills and attributes associated with administrative, secretarial and customer-focused roles which enhance your CV and improve your employability.

You build confidence in dealing with verbal and written complaints, delivering short presentations and working within a team. You also develop fast, accurate word-processing skills, together with excellent proofreading skills. Organisation, time management, tact, patience and understanding - all key to providing excellent service in a support role - are other qualities which you improve through your work placement experiences.

Applicants for a Level 2 programme will normally have:

• at least 4 GCSEs at grade D or above and/or a completed Level 1 award - GCSEs to include English and maths at grade D or above or Level 1 Functional Skills qualifications

• the willingness to study for an additional qualification in English and/or maths

If you are interested in a Level 2 programme and have alternative qualifications you would like us to consider, please contact us with your details. Applicants will be invited to attend an interview to complete an initial assessment. All students will have their literacy and numeracy needs supported within the programme.