BTEC Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism Level 2

Summary:

This short, specialist course in the fast-growing hospitality sector offers the opportunity to develop skills, knowledge and understanding in a range of professional areas. This qualification is designed to provide a specific focus within a particular vocational discipline. For those already working in the sector, this qualification should help demonstrate commitment and enable progression within the workplace or through to further vocational learning.

Course Code: A6155 Course Length: 1 Day (7 Hours) Entry Requirements:

No formal entry requirements

Core Skills:

This qualification covers the following topics:

• Communication
• Problem Solving
• Customer Service
• Team work

Assessment:

Assignments & Multiple choice exams

Full Description:

2011/2012 Proposed Course Dates are as follows:

• Please contact advice shop

Please note that these dates are preliminary and as such subject to changes, postponements or cancellations at City College Norwich’s discretion.

For more information on this or any other short courses please phone the Advice Shop on either: 01603 773067 or 01603 773068, alternatively email: information@ccn.ac.uk

Alternatively, if you are an employer interested in this course, or any other training for yourself or your employees, please contact the Employer Partnerships Team on Freephone: 0800 328 3616 or email : employerpartnerships@ccn.ac.uk.

Course fee: tbc

Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.

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