The Balanced Scorecard

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The Balanced Scorecard

Capita Learning & Development
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Description

The Balanced Scorecard is a framework to help organisations clarify vision and strategy and translate them into procedures that drive performance and behaviour. It provides feedback on internal processes and external outcomes to improve performance and results.

  • Recognise concepts of the Balanced Scorecard and how it can be used to improve organisational performance
  • Understand how to build and implement a Balanced Scorecard using our award-winning 9-step methodology
  • Develop strategy profiles, strategy maps, and initiatives for improving organisation strategy and processes

This course is recommended for executives, managers, planners and analysts who are seeking the best practical idea…

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The Balanced Scorecard is a framework to help organisations clarify vision and strategy and translate them into procedures that drive performance and behaviour. It provides feedback on internal processes and external outcomes to improve performance and results.

  • Recognise concepts of the Balanced Scorecard and how it can be used to improve organisational performance
  • Understand how to build and implement a Balanced Scorecard using our award-winning 9-step methodology
  • Develop strategy profiles, strategy maps, and initiatives for improving organisation strategy and processes

This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organisational performance and are looking for a framework in which to deliver it.

What you will learn:

  • What the Balanced Scorecard is (and what it is not)
  • Why you should use a Balanced Scorecard
  • Four perspectives of a Balanced Scorecard
  • How to translate strategy into operational objectives
  • Divisional, functional and personal scorecards
  • The Balanced Scorecard development process
  • Managing for results with a Balanced Scorecard framework
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.