ITIL® Foundation 2011 Edition

Capita Learning and Development offers e-Learning on the IT Infrastructure Library® (ITIL®), the most widely accepted approach to IT Service Management in the world. ITIL® is a Best Practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

This Foundation e-Learning course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. You will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL® practices for Service Management.

• You will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL® practices for Service Management
• Upon completion of the course you will understand the disciplines and processes that help service management staff to deliver and support quality products and services
• The e-learning provides increased control and visibility of progress and achievement
• An exam simulator which results in exceptional pass rates

Capita Learning and Development recommends this course is suitable for anyone who requires a basic understanding of the ITIL® Framework and how it may be used to enhance the quality of IT Service Management within an organisation. IT Professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.