APMG FitSM® Foundation (Alternative for ITIL) - eLearning (exam included)

APMG FitSM® Foundation (Alternative for ITIL) - eLearning (exam included)

With the introduction of FitSM, the open source, lean ITSM (IT Service Management) standard, the service management industry has a lean approach to taking advantage of the most widely used best practices. What does FitSM offer that you don't already know? The short answer is that you should use the guidelines alongside your ITIL® or service management implementation program. It will lead to faster and more visible results and success. This article provides a few recommendations for you to consider.

FitSM®

Many organizations use the IT Service Management standard to organize their IT and information technology-related activities into customer-oriented services. Initially, organizations achieved this by using the core guidelines and Best Practices of the IT Infrastructure Library. However, with few exceptions, only a few processes are applied, mainly in customer-facing IT support.

FitSM® is designed for professionals who want to acquire the competencies needed to implement effective ITSM processes without having to delve into the intensive details of other frameworks. While Best Practices lack some elements for standardization, FitSM® is designed to implement auditable standards in these core processes, thus focusing on the essence of IT Service Management.

Course Details

• Course and material are in English
• Beginner-Intermediate level
• 120 days of access to the platform
• 7 lessons (3 hours of video recorded by an accredited instructor)
• 14 hours recommended study time
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson with exercises and solutions
• 1 official exam voucher included valid for 1 year. Exam done via online proctorU
• APMG FitSM Foundation certification of completion

What can organizations do with FITSM®?

• The steps to implementing the full set of IT Service Management processes
• Improving an organization's IT service delivery - using a concise, lightweight and achievable ITSM standard
• Application of effective ITSM processes in federated environments - where services are managed in collaboration with competing or disparate organizations
• Successful management of specific ITSM processes.
• Implementing the fundamentals of effective ITSM processes - in cases where it is not necessary to implement the detailed processes provided by other frameworks such as ISO/IEC 20000
• Implementation of effective IT processes through checklists and maturity assessment

What are the benefits?

• The basic concepts and terms of IT service management
• The purpose and structure of FitSM standards - and their relationship to other standards
• The process framework underlying FitSM
• The requirements defined in FitSM - allowing you to implement faster and more efficiently.

Objectives

• The steps to implementing the full set of IT Service Management processes
• Improving an organization's IT service delivery, using a concise, lightweight and achievable ITSM standard
• Application of effective ITSM processes in federated environments - where services are managed in collaboration with competing or disparate organizations through checklists and maturity assessment
• Implementing the fundamentals of effective ITSM processes - in cases where it is not necessary to implement the detailed processes provided by other frameworks such as ISO/IEC 20000

Who Should Enroll in this Program?

All individuals involved in the delivery of IT services and candidates wishing to progress to the advanced level of the qualification and certification scheme.

• IT Professional
• IT Service
• IT Architect
• IT Security

Course Content

• The basic concepts and terms of IT service management
• The purpose and structure of FitSM standards plus their relationship to other standards
• The process framework underlying FitSM
• The requirements defined in FitSM allowing you to implement faster and more efficiently

Prerequisites

There are no prerequisites in order to access the FitSM® Foundation course and exam.

Exam Details

• 30 minutes duration
• Closed book exam. No aids are allowed
• 20 multiple choice questions (four possible answers for each question, one correct answer per question)
• At least 65% correct answers (13 out of 20) are required to pass the examination