CABIN CREW CERTIFICATE LEVEL 2

The NCFE Certificate for Airline Cabin Crew prepares learners for entry to airline industry training. It is not intended as a replacement to the training given by airlines upon the recruitment of new cabin crew staff. The qualification provides the basic background skills, knowledge and understanding required to work effectively as a member of cabin crew. It is ideal for those seeking employment or for those wishing to enhance their studies in Travel and Tourism. The qualification provides a realistic description of the work carried out by airline cabin crew, thus dispelling the unrealistic ‘glamorous’ impression which airlines find many potential recruits display at interviews.

The qualification comprises the following six units:

Unit 01 Working as Cabin Crew

Unit 02 Airline Health, Safety and Security

Unit 03 Aircraft Emergency situations

Unit 04 Dealing with passengers on board an aircraft

Unit 05 Cabin service - Selling techniques

Unit 06 Making passenger announcements on board an aircraft

You will also achieve a First Aid qualification.

How you will gain the qualification

Work is assessed by practical tests and a series of written assignments and tests to check skills, understanding and knowledge in each unit.

What qualifications you need

The course is aimed ar those seeking a professional qualification and the focus is on preparing for a job in the Air Travel Industry. Ideally learners should have some previous experience of customer service and qualifications at a similar level, for instance you may have achieved passes in five GCSE subjects at grades A to D or equivalent. All applicants are invited for a short interview when a decision will be made to make sure it is the right course to follow.

Where to next

The programme enables candidate progression to a full-time qualification in Travel & Tourism though it is expected that most learners will be attempting to enter employment in the Air Travel Industry.