ILM Level 3 Award Unit – Understanding Conflict Management in the Workplace

Who is the course for?

This course is aimed at aspiring or current First Line Managers who wish to develop their knowledge and understanding of managing conflict and supporting individuals in the workplace.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs. The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

What will I study?

Course content will include:

• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
• Describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict

How will the course be delivered?

As classroom based sessions alongside other members of the group.

Course Entry Criteria

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

ILM Level 3 Award Unit – Understanding Conflict Management in the in the Workplace

What can I do next?

See our other ILM courses available on our website or contact us.

How much does it cost?

The course fee is only £100.00 per delegate
including 6 months studying membership of the ILM (see www.i-l-m.com for more details regarding the benefits of membership), Tuition, Registration, Assessment and Certification fees.