Operational Risk, Resilience, and Crisis Management for Executives

This two-day, hands-on program is designed to equip experienced corporate executives with the knowledge, skills, and tools to manage operational risk effectively, build resilience in their organizations, and lead through crises when prevention and controls are insufficient.

Through a combination of presentations, engaging workshops, group discussions, practical exercises, and case-based simulations, this program offers an intensive learning experience designed to strengthen participants’ ability to speak with risk, compliance, audit, security, legal, operations, and finance teams in a meaningful and credible way, and to make better executive decisions under uncertainty.

How you will benefit:

• Gain an understanding of risk management, including strategic, financial, operational, and reputational risks
• Attain skills and tools to manage operational risk effectively
• Build operational resilience across all company functions from a finance perspective
• Increase your preparedness for crisis management when risk management is not effective enough
• Develop a risk-aware culture and governance within your organization
• Identify and mitigate fraud and counterparty risks
• Develop a comprehensive risk management strategy

Day 1

Introduction

Interactive Session: Operational Risk Management for Executives

• Overview of operational risk concepts, definitions, terminology, and practical frameworks
• How operational risk shows up in strategy execution, growth, and transformation
• Risk identification, assessment, and prioritization at the executive level
• Real-world business case analysis: Systematic operational risk management process
• Group discussion and analysis, sharing industry experiences

Interactive Workshop: Building Organizational Resilience

• Defining resilience and its importance for critical services and decision-making
• Components and strategies for enhancing resilience, including proactive measures
• Hands-on exercises: Assessing risks and resilience using SPECTRA
• Group presentations and feedback

Crisis Management: Realities and Playbook

• Crisis management concepts, principles, and stages
• Real-life examples and case studies of operational and reputational crises and their aftermath
• Comparing outcomes with and without resilience
• Developing a crisis management playbook: Key steps and considerations

Developing a Risk-aware Culture and Governance

• Overview of risk governance approaches and best practices
• Roles and responsibilities of key stakeholders, including board members, C-level executives, and business leaders
• Interactive group discussion: Fostering a risk-aware culture and overcoming barriers
• Sharing insights and learning from peers

Wrap-up & Q&A

Day 2

Interactive Lecture: Advanced Operational Risk Analysis and Decision Integration

• Diving deeper into risk categories and “risk to value” thinking
• Integrating risk management into executive decision-making processes
• Hands-on activity: Developing and evaluating risk mitigation strategies
• Group reflections and sharing best practices

Interactive Workshop & Simulation: Fraud, Misconduct, and Counterparty / Third-Party Exposure

• In-depth exploration of fraud types, common schemes, and why controls fail
• Managing ambiguity and self: How bias affects internal investigations and escalation
• Assessing counterparty and third-party risk, performance, and managing exposure
• Real-world case study: Detecting and responding to operational fraud and misconduct
• Group discussions followed by a simulation: Communicating findings effectively across the hierarchy

Interactive Case Study: External and Dependency Risk Analysis

• Assessing external drivers and operational implications, including supply chain disruption and regulatory changes
• Evaluating vendor concentration risk and single points of failure
• Group exercise: Developing strategies to reduce dependency risk and strengthen resilience

Group Exercise: Scenario Planning and Stress Testing

• Scenario development and analysis, including stress testing and sensitivity analysis
• Proposing risk mitigation strategies and assessing effectiveness
• Aligning scenarios with organizational objectives and risk appetite
• Group presentations and feedback

Executive Crisis Leadership Simulation: “Severe but Plausible”

• Leadership decision-making under time pressure and incomplete information
• Command structure, escalation, and executive communications discipline
• Capturing decisions, rationale, and next steps for governance and learning

Wrap-up & Q&A