Abertay International Training Ltd

"My experience with this company has been a complete nightmare. Since August 2024, I have been chasing them for a certificate of completion after finishing their training program. Despite numerous follow-ups, they have failed to respond, provide the promised certificate, or issue a refund.

The training itself was far from satisfactory. The trainer repeatedly postponed sessions, and when they were finally supposed to happen, he canceled at the last minute due to "emergencies." This happened at least 10 times, making it impossible to have a consistent or effective learning experience.

This company has shown a complete lack of professionalism and accountability. They take your payment but fail to deliver on their promises. I strongly advise anyone considering their services to look elsewhere." - 13-01-2025 09:03

"A dreadful company that gives zero care for their clients. I was booked on a course for May 2023 which they switched without notice to zoom and expected me to have the final day in Manchester (I live in Cardiff and booked an in person course in Cardiff). I re-scheduled for August and had to chase up only being notified the course would happen 6 days prior and then three days prior they made up some excuse about family bereavement and shifted the dates and again made a day into a zoom session. Money returned after threat of court action and I still reserve the right to pursue my losses via a small claim. Avoid, avoid, avoid!" - 21-08-2023 11:06

"My trainer was lovely and none of this is a complaint towards him but this company is not one I would ever recommend. They cancelled the course and put it on zoom a couple of days before it’s due date. I completed my course back in June and I am yet to receive my certificate. Iv called left messages and emails the course was £450 for nothing!!! What a con " - 06-09-2022 13:12

"Booked and paid in full £283 for the IFE fire safety Trainer course in Manchester, Abertay cancelled the first course due to lack of numbers the alternatives offered would mean extra expense so I declined and waited for the second date to arrive, as before the second course was cancelled due to lack of numbers. As I could not wait any longer for the course I asked for a full refund, todate my request and correspondence to the company has been ignored.
Absolutely a sham company do your research before parting with your hard earned cash buyer beware......" - 05-10-2019 22:12

"An excellent Manual Handling Trainer Level 3 with a teaching award course overall. Ian was truly brilliant realistic. Approachable, knowledgeable and friendly would strongly recommend him to others. Thank you, Ian!" - 30-07-2019 00:28

"I enjoyed the (accredited manual handling trainer with separate teaching award) course and feel I have gained the knowledge needed. Tulsa was an excellent tutor very helpful, approachable and friendly." - 27-07-2019 17:18

"I attended an excellent fire safety trainer course including teaching award. The trainer had a great rapor answers every question asked by students, very humorous. Great course. Will attend more." - 27-07-2019 16:57

"Excellent course and fully accredited. I would highly recommend this company. They also offer discounts when you book further courses. I have attended several of their courses and have really enjoyed them all. " - 27-07-2019 16:40

"I completed the Fire Safety Trainer Course. Easy to approach for help, can tell they are well informed and experienced in the area to a professional manner/level. I would recommend this company to others." - 27-07-2019 15:25

"I completed a first aid trainer course with a teaching award included called the PDLSG award. I enjoyed the (first aid trainer) course. Have learned a lot. Now looking forward to teaching" - 27-07-2019 15:05

"Having just completed the Manual handler train the trainer course on the 15th and 16th of April I am very concerned with the structure of the course and the outdated training materials provided.

When you complete a manual handling train the trainer course you expect there to be some degree of actual manual handling not all just theory based. This course in itself is very poor with the training materials not being updated since 2011, and with that making reference to outdated regulations and incorrect information. It was so poor I really felt sorry for the instructor who was great.

The admin from Abertay and lack of communication has been absolutely shocking from start to finish. I probably won't ever get a certificate, but in reality it won't be worth anything anyhow." - 18-04-2019 10:53

"I understand that sadly Steve has passed away, however, from the get go, the admin side of the course has been dreadful. I had to phone up one working day before the course started, only to be told my Kent course was cancelled and would I mind doing the London one. I had NO prior information and after successfully completing my First Aid Trainers Course and AED Instructor Course, I have yet to have received my Certificates. If I were to do this again, I would certainly use a different company! " - 14-04-2019 14:58

"We have used Abertay for 6 diffrent training courses to date.
They have always been very professional and all of our trainers have been happy with the service and qualifications gained. We will continue to use this provider and would recomend them." - 22-01-2019 12:37

"We found Abertay training a great company to deal with very professional and responsive in their approach. I would highly recommend Paul and his trainers. We had employees attend training in First aid and Manual Handling." - 22-01-2019 12:02

"Really pleased I did this good value for money and the trainer was excellent. Course first aid trainer in December 2019 with trainer Seamus Donnelly from Abertay International Training Ltd" - 14-01-2019 08:56

"Find company useless run courses when it pleases them. couldn't make it on the day were not very helpful and have lost my money. Even know they have cancelled on me several times.Training not completed. Have also sent plenty of emails don't get back to USELESS" - 22-11-2018 00:45

"We first booked on to this course in November 2016 (10 months ago) and in that time Abertay cancelled the course twice without letting us know. We had to contact them to find out what was going on in the few days before the course was due to start. Finally asked for a refund and waiting to see if that comes through as promised...." - 27-09-2017 15:26

"Brilliant course and excellent customer service. Would recommend this organisation for excellent value for money :)" - 26-04-2012 15:07