Office Skills & Receptionist Course

Overview:

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to gain recognised skills in:

• Microsoft Word, Excel, Powerpoint and Outlook
• Diary management, record keeping and filing
• Business, report and e-mail writing
• Handling confidential documents
• Taking notes and meeting minutes
• Arranging interviews and bookings
• Delivering mail
• Dictating, speed reading and speed typing
• Creating an effective CV and cover letter
• Receptionist and customer service skills

Who is this course for?

• Individuals who would like to start working as an Office Administrator, Administrative Assistant or Receptionist.
• Experienced office workers who need to brush up their skills.

Course Description:

This online office administrator training has been designed for 40 learning hours and covers the topic areas of this course are listed under the curriculum below.

Course Curriculum

1. Diary Management
2. Business Reports And Letter Writing
3. E-Mails Writing Tips
4. Handling Confidential Documents
5. Successful Meeting Minutes
6. Note Taking
7. Data Management, Record Keeping And Filing
8. Appointment Booking And Arranging Interviews
9. Delivering Postal Mail
10. Dictating
11. Tips For Speed Reading
12. Creating An Effective Cv And Cover Letter
13. Typing Speed Development
14. Microsoft Word
15. Microsoft Excel
16. Microsoft Powerpoint
17. Microsoft Outlook
18. Receptionist And Customer Service Skills

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a “Certificate in Office Skills & Reception”.

Entry Requirements:

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

• Office Assistant
• Administrator
• Administrative Assistant
• Receptionist
• Legal Secretary
• Veterinary Receptionist
• Medical Receptionist
• Executive Assistant