Managing Conflict Training Course

Solving attitude and motivation problems at work1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.

Course Overview:
Conflict in the workplace can have a significant negative effect upon productivity, motivation and the retention of personnel. It can be extremely costly. This participative programme analyses the types of conflict that occur and sets guidelines for managing those situations.

Programme Contents

What Constitutes a Conflict?
Elements of a Conflict
- The People Involved
- Levels of Authority
- Urgency
- Communication Channels
Costs of Conflict
- Loss of Productive Time
- Low Morale and Motivation
- Bad Decisions
Relationships at Work
- Varying Levels, Characters and Attitudes
Difficult People
- Who Are They?
- Why they are Difficult
- How To Stay Calm
- Changing Behaviour
Understanding Differing Personalities
- Recognition
- Expectations and Work Ethics
- Strengths and Weaknesses
Communication Skills
- Giving and Receiving Criticism
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
The Chameleon Technique
- Using Your Body Language
- Words to De-escalate and Win
Timing the Communication
Motivating Staff
A Checklist for Solving People Problems
Case Studies
Delegate Action Plans