Making Appointments Training

A one-day in-company workshop1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.


Course Overview:

This course is aimed at those new to appointment making. It will focus on best practice for making appointments. The day is highly interactive including numerous exercises and practice sessions to develop the skills needed.

Programme Contents

Planning and Preparation
The Challenges of Making Appointments
- The Special Considerations of Communicating by Telephone
Using Benefits
- Credibility Statements
Dealing with Rejection
Structuring the Outgoing Call
- 1st Impressions
- The Reason for the Call
- Demonstrating Professionalism
Getting Past the Gate Keeper
Dealing with Objections
Gaining the Appointment
Delegate Skill Development
- Role-play using Tele-trainer Equipment
Review and Delegate Action Plan