Account Management by Telephone Training
- Product type
- Total time
Account Management by Telephone Training
Description
Great training by our own quality tutors to improve performance...
A two-day in-company training course2 Days - On Request
This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.
Course Overview:
This 2 day course is designed for Telephone Account Managers. Delegates will gain an understanding of how to build relationships and develop the long-term business performance of their accounts through effective account management.
Programme Contents
- Role, Key Tasks, and Responsibilities
- Gathering …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Great training by our own quality tutors to improve performance...
A two-day in-company training course2 Days - On Request
This course is one of our standard in-company programmes and can
be delivered to your people at a venue and date of your choice. If
it is not exactly what you want then we can either create a
tailored course based on our extensive library of standard course
materials or produce a fully bespoke training course for you.
Course Overview:
This 2 day course is designed for Telephone Account Managers.
Delegates will gain an understanding of how to build relationships
and develop the long-term business performance of their accounts
through effective account management.
Programme Contents
- Role, Key Tasks, and Responsibilities
- Gathering Account Information
Building Business Profiles
Creating Account Development Plans
Setting Short and Long Term Objectives
Using Promotional Funds
Categorising our Customers
Portfolio Management
Matrix Management
Call Frameworks
Planning the Call
Setting the Scene
Conducting the Business Interview
Selling Product and Service Benefits
Painting Verbal Pictures
Telephone Sales Presentation Skills
Gaining Commitment
Call Follow Up
Written Communication Skills
Post Course Action Plan
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.