Master black belt (Sigma)

INTRODUCTION

The role of Master Black Belt is critical to a successful and sustainable deployment of Six Sigma. This is the person who will not only coach and mentor Black and Green Belts but will provide the links for the Six Sigma Project activity to the Management Teams. Many companies recruit external Master Black Belts at premium market rates, when a more effective (and economic) solution is to build your own internal resource. Offering this special development opportunity to your high-performing Black Belts will also ensure complete alignment of the MBB role with your Six Sigma company culture, as well as developing your future business leaders. The Smallpeice leading-edge 9-day modular Master Black Belt programme provides the perfect balance between technical and deployment issues, and the essential leadership, change management and advanced 'Train the Trainer' skills. As a result of the training and exposure to a wide and diverse range of project activity across all business processes, the Master Black Belt can be a powerful development role for Senior Managers of the future.

ACCREDITATION

Accreditation involves producing a development plan including a portfolio of experiences where the Master Black Belt competencies have been applied. Input from the sponsoring company will also be sought and taken into account.

BLOCK 1

September 13th

September 14th

September 15th

September 16th

September 17th

Introduction

• Course objectives

• Certification

Role of The Master Black Belt

• MBB or CI Expert?

• MBB interactions

• Workshop – sharing current status

• MBB role & competencies

Designing Your Deployment

• Combining the strengths & core values of Lean & Six Sigma

• Key tool combinations in Lean Sigma

• DMAIC methodology

Deployment

• Strategy components

• Gaining the buy in

• Key roles & responsibilities

MBB as a Performance Manager

• Developing the strategy

• Roles & behaviours

• Setting expectations & metrics

• Role of the steering team

• Programme & project reviews

• People issues & communications

• Black Belt productivity

• Auditing the deployment success

MBB as a Project Executioner

• Mega Projects

• Baselining

Technical Input Delivery will be focus on the technical areas that meet the requirements of the group, but are likely to include content on the following topics:

• Tests for Independence & Autocorrelation

• Non-normality, it's impact on Capability & Box Cox transformations

DOE review

• Screening Designs

• Unbalanced Designs

• Designs for Optimisation

MBB as an Adult Educator

• Adult Learning: learning process, learning styles & environment, instructional techniques/methods

• Effective facilitation

• What makes learning fun

• Stages of skill development

• Application in MBB role

Practical Exercise

• Learn Teach Learn Concept

• Deliver a 15 minute presentation

• Receiving & providing feedback

• Lessons learnt for next time

The MBB as Coach & Mentor

• The importance of coaching & mentoring

• Styles of coaching/mentoring

• Core interpersonal skills

• A structure for coaching/mentoring

• Giving & receiving feedback

• Non-verbal behaviours & building rapport

• Skill practice

BLOCK 2

October 18th

October 19th

October 20th

October 21st

Practise Day: Learn – Teach - Learn

Each delegate presents a technical revision topic, which will be critiqued by both tutor & the group for technical & adult education qualities. The presentations will lead to a wider Instructor-led discussion on the elements to fully review the topic. Delegates will follow a feedback template the contents of which will be summarised & fed back individually following the course.

Effective Change Leadership

• Self management - the personal change journey

• Situational leadership

Creating a Change Culture

• Emotional intelligence

• Influencing, Communicating & Managing resistance

• Creating corporate change - the essentials

• Personal action planning - persuasion campaigning

• Course review & discussion on path forward for certification

Utilising Design for Six Sigma

• DfSS scope & benefits

• DfSS framework & themes

• Key characteristic management

• Risk management

• DfSS processes & NPD

• Supporting tools & techniques

• DfSS example

Maintaining the Project Pipeline

• Top Down/Bottom Up approaches

• CTQ flowdown

• Project discovery process

Six Sigma beyond Manufacturing

• Tool selection for services

• Deployment issues in services/business

Review of MBB Competencies

Personal Development plans

• Review of individual development plans

• One to one with course leader