Lean Office

The office is prime territory for the application of 'Lean' techniques that can quickly and simply eliminate waste, gain more capacity from existing operations and increase the efficiency of business processes. Problems frequently encountered include long customer response times, high levels of defects and delays, inefficient work area design, poor information flow, etc.

This highly motivating course will enable organisations to map clearly their current processes, to see quickly where improvements can be made, and to implement changes using a team-based approach. It is equally applicable to the business functions of a manufacturing company, and to purely service-based organisations.

Course Content

Introduction to the Lean Office
• The principle of Lean thinking in the office
• Identifying & eliminating waste
• Waste walking business processes
• Building a sustainable continuous improvement culture

5S Workplace Organisation & Visual Management
• How to achieve & sustain an organised workplace
• Using the 5S approach in an office environment
• Visual management techniques
• Examples of good practice

Structured Problem Solving in the Office
• Introduction to problem solving
• Office simulation
• Defining & understanding the problem
• Planning the project & agreeing objectives
• Measuring the current state
• Process mapping techniques
• Data collection
• Establishing baseline performance
• Analysing the facts
• Finding the root cause
• Developing creative solutions
• Selecting, piloting & implementing solutions
• Holding the gains
• Case studies & examples