Communication Skills for Managers (2 Day Course)

Listen and talk to your team as a manager should.

Overview:

This is a course that has been developed specifically with the needs to today's manager in mind. It looks at how to communicate effectively from a position of authority - to motivate your team and achieve performance improvements through them while retaining their respect. it also looks at how you can communicate under pressure, and how you can talk to difficult people in your team.

Suitable for:

First line and middle managers who want to improve how they get their message across to their team members and other internal stakeholders.

The Programme Topic Areas are:

• Communication styles - acknowledge and develop your own communication style; adapt your style to the differing needs of individuals in your team; the unique responsibilities of a manager: choosing the right approach for the right situation
• Practical communication strategies - portray natural confidence in your messages; overcome barriers to effective communication; learn to listen actively to your team members; productive questioning techniques; communicate as a manager and leader should and earn respect; represent the interests of your department to internal and external

The Programme Topic Areas are:

• What to do when things arent going well - dealing with and diffusing conflict situations; communicating with those who don't want to listen; using communication to drive performance improvements in individuals; decisive communication within the disciplinary process
• Consolidation - role-play and discussion with other delegates to reinforce your learning; decide on at least three areas for personal change when you return to work
• Summary & action plans agreed