Hotel Reservations Agent & Opera PMS Hotel Software - 3 Week Course

This comprehensive classroom based Hotel Reservation Agent Course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel. The training includes training on how to make bookings using Opera PMS.

This classroom course was created in conjunction with international hotels, therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents. This course is specifically suited to individuals who wish to expand upon their skill set, progress their career by learning in a supportive classroom environment. All sessions are taught and observed by experienced Trainers.

Upon completion of the course we provide assistance to our students when seeking employment by creating a profile page for them, which is accessible to over 500 hotels.

Course Material covered:

• Processing bookings via phone
• Group/multiple bookings
• Booking from allocation
• 3rd party payment requirements
• Processing of pre-paid and deposit rates
• Arrival checks, follow up and chasing payment guarantee
• Rate structure and cancellation policies
• Up-Selling services
• Understanding of market codes, source and channels
• Basic understanding of global distribution systems and Opera PMS options
• Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
• Setting up of routing and sharer
• Room type balancing
• Processing day use bookings
• Pay master accounts
• Essential billing instructions

The Cost of this course:

• £899 -This rate can be paid in three instalments of £299.66
• £799 - This is the discounted rate which must be paid in full

Inclusive of the price:

• Certificate of completion for “Hotel Reservations Agent”
• Hotel specific Reception Academy CV
• Profile photograph to be attached to CV
• Individual profile on the Reception Academy website, which is accessible to over 500 hotels
• Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
• Reception Academy stationery
• Tea & Coffee