Management and leadership skills

The Effective Manager

Who Should Attend And Why

This workshop is aimed at people with no formal management training or those who would benefit from a refresher. It provides the delegates with a grounding in the necessary people skills to increase performance, maximise motivation and create a positive and 'can-do' working environment. It offers series of models to enhance results whilst improving communication and feedback.

By The End Of The Workshop Participants Will Be Able To:

Understand the dynamics of motivating and managing people

Recognise the stages of development of their people

Know how to modify their approach to empathise with the needs of the team members

Be more aware of individual motivational factors and how to apply them

Balance their activities between the achievement of objectives and the motivation and development of their people

Recognise the value of management as a support function

Create a personal development plan to continue improving the performance of the team

Workshop Overview

Introductions

Role of the Manager
the responsibilities and challenges of management
what makes a good manager? - reasons for success and failure
best practice checklist for management as a support function

Foundations of Management
different management styles and their impact on people
knowing when to use which style

Management and Action Centred Leadership
recognising when to manage and when you to lead
getting an appropriate focus on: achieving the task
building and maintaining the team
developing and motivating the individuals

Leadership and Motivation
understanding motivation and what motivates - a personal analysis
motivation Vs incentivisation

Situational Leadership in the Management Role
knowing the stages of development of your people
applying the skills of directing, coaching, supporting and delegating

Objective Setting and Ensuring Clear Direction
understanding the value of goals and targets
ensuring buy-in
the team member's perspective of goals
setting effective goals, objectives and targets

Delegating Effectively
the difficulties with delegation
the consequences of not delegating effectively
the nine point plan for effective delegation

Communication Skills
leading effective meetings
presenting difficult news
criticism and behaviour modifiers

Giving feedback
the value of good feedback
feedback as a motivator
three models to assist in both Positive and Negative feedback
getting feedback to improve your performance

Decision Making
sharing responsibility
gaining buy-in to decisions
when and how to share the decision making process

Working Upline
collaborating with your manager
effecting changes successfully
getting the support you need

Personal Action Plan
in which the delegates record and share the actions they intend to take as a result of this workshop. This is intended as the basis for a debrief with the delegate's manager on their return to the workplace