Lean IT Foundation

Total time
Starting date and place
Logo Pink Elephant EMEA Ltd
Provider rating: starstarstarstarstar_half 8.7 Pink Elephant EMEA Ltd has an average rating of 8.7 (out of 294 reviews)

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Starting dates and places

London
25 Nov 2019 until 26 Nov 2019
London
20 Apr 2020 until 21 Apr 2020
Reading
5 Oct 2020 until 6 Oct 2020

Description

Lean IT Foundation: Using Lean Principles for Continual Service Improvement.

Based on the core principles of Lean, this two-day certification course will help IT departments become customer and value oriented, removing waste, inflexibility and variability. Lean IT departments and organisations benefit from increased customer value, eliminated waste, continual improvement and maintain value with less effort.

The course

The principles of Lean IT are applicable to all organisations with IT operations regardless of industry or sector. Any organisation effectively applying Lean IT will notice increased customer satisfaction, reductions of IT costs and increased productivity and ability to mana…

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Frequently asked questions

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Didn't find what you were looking for? See also: Lean, Building / Construction, Project Management, Planning, and Six Sigma.

Lean IT Foundation: Using Lean Principles for Continual Service Improvement.

Based on the core principles of Lean, this two-day certification course will help IT departments become customer and value oriented, removing waste, inflexibility and variability. Lean IT departments and organisations benefit from increased customer value, eliminated waste, continual improvement and maintain value with less effort.

The course

The principles of Lean IT are applicable to all organisations with IT operations regardless of industry or sector. Any organisation effectively applying Lean IT will notice increased customer satisfaction, reductions of IT costs and increased productivity and ability to manage demand. Through a focus on efficiency, speed and reduction of waste within their value delivery processes IT organisations will ensure their role as a strategic partner in winning and maintaining customers.

Lean IT is built on the proven Lean practices developed in manufacturing organisations around the world and tailored for the IT processes spanning the Service Lifecycle. The central focus of Lean IT is on the flow of value to customers across all IT domains. The elimination of waste, where waste is defined as something that adds no value to a product or service, provides diligent focus on undertaking activities and processes and managing infrastructure and resources in managing the customer value stream.

Lean IT complements other IT management methods, including ITIL® and PRINCE2®, through adding a clear sense of purpose to deliver value to customers where other methods focus on how to execute certain aspects of IT.

Target group

The training Lean IT is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Any member of an IT organisation wanting to improve efficiency within their operation
IT practitioners charged with managing a customer relationship and its outcomes
IT professionals within organisations that have adopted Lean IT philosophies and practices

Knowledge Objective

  • Understand the origin and development of the Lean philosophy and its key elements:
  • Understand and be able to identify the concept of waste
  • Learn about and how to apply Lean analytical tools
  • A3 Thinking / PDCA
  • Go Look and See (fact not emotion)
  • Value Stream Mapping
  • Kaizen (System, Process, Activity)
  • Standardise Work Practices
  • 5S (Sort, Set in Order, Shine, Standardise, Sustain)
  • Visual Workplace (Eliminate visual and mental noise)
  • Be able to define Key Performance Indicators (KPIs) for your organisation
  • Be able to initiate, document, and implement process improvements
  • Reduce of costs by eliminating waste and inefficiencies in your IT infrastructure and processes
  • Increase productivity through improved resource management
  • Increase customer satisfaction by focusing on delivering value

Certification

Lean IT Foundation Certificate

Duration

2 days. -

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There are no frequently asked questions yet. Send an Email to info@springest.co.uk