Attention! Hot Topic 2 for in-house training- Can I Have a Word, Please?

No matter how big the company or how strong the team spirit, from time to time problems will develop between people at work. It may be put down to a personality clash, or a bad recruitment decision; it may be a performance issue or relationships may be breaking down. Whatever the nature of the problem is, no-one wants to deal with it, and few people are willing to accept responsibility for it.

Using real life examples from his own experience and that of volunteers in the room, Peter Hammond will offer strategies for tackling difficult people problems from B.O. to bolshiness and beyond. Demonstrating techniques that suit either systems thinker or people people, areas covered will include:- Analysing context, Exploring options, Agreeing solutions, Focusing on behaviour, And the correct application of Human Resources policies.