Hemsley Fraser: 288 products
The Newly Appointed Manager - Building Your Experience
Overview Course duration: 2 days.This is a practical real life course, which helps to build confidence and skill for first time managers wi…
Working Assertively and with Confidence
Overview Course duration: 2 days.This course is highly interactive, practical and yet supportive. It uses many different forms of learning …
Managing and Developing Key Accounts
Overview Course duration: 2 days.This thought provoking two-day workshop focuses on maximising the potential of key accounts that are criti…
The Annual Strategic HR Conference: Maximising Business Potential for 2010 and Beyond
Overview Course duration: 1 day.With the UK economy officially in recession and the overall business outlook still bleak, many organisation…
Rapid Development Workshop - Assertiveness in a Day
Overview Course duration: 1 day.Do you find yourself in situations where you feel intimidated, unable to speak up or when you do, you are n…
The ILM Level 5 Award in Management & Leadership
Overview Course duration: 6 days.The ILM Level 5 Award in Leadership and Management Skills has been designed to give practising or aspiring…
Critical Conversations for Managers
Overview Course duration: 1 day.Whether you are saying 'no' to a request, communicating bad news, dealing with poor performance or recruiti…
Essential HR for Managers - Best Practice and Employment Law
Overview Course duration: 2 days.This is a practical course which introduces you to the world of employment law and the HR issues that all …
Employment Law Germany
Overview Course duration: 1 day.The employment scene in Germany is significantly different to the UK. With a legal system that has been hea…
Telephone Selling Techniques
Overview Course duration: 1 day.Selling over the phone is an art, and this course addresses it from the very beginning. Using audio recordi…
Stepping Up to Account Management
Overview Course duration: 2 days.Managing accounts is stepping up to a planned approach to lift sales results with existing clients.This tw…
Developing A Business Plan
Overview Course duration: 1 day.With practical tips, and real life examples, this course provides a step-by step approach to devise, implem…
Features Writing
Overview Course duration: 1 day.This course addresses every aspect of what contributes to a good feature and delegates leave confident abou…
An Introduction to Customer Service - Putting the Customer First
Overview Course duration: 1 day.Be inspired to think about the customer service you provide and learn how to apply best practice techniques…
Handling Difficult People and Situations
Overview Course duration: 1 day.This one-day course provides you with an extremely insightful and practical guide on how to manage yourself…